We're here to help you get the most out of Vennuzo
Download Vennuzo from the App Store on iPhone and tap "Sign Up." You can register with your email address, phone number, Google account, or Apple ID. If you already have a G-Plus account, enter your G-Plus email and password, then choose "Do you have an account with G-Plus? Use it to sign in here." You can also browse events as a guest without creating an account.
On the login screen, tap "Forgot Password" and enter the email address associated with your account. You will receive a password reset link via email. If you signed up with Google, Apple, or phone sign-in, use that sign-in option instead. If you have a G-Plus account, enter your G-Plus email and password, then choose the G-Plus account prompt.
Go to your profile by tapping the profile icon, then tap "Edit Profile." You can update your name, profile photo, and other personal details from there.
Navigate to Settings in the app, then tap "Delete Account." You will be asked to confirm. Once confirmed, your account and personal data will be permanently deleted within 30 days. Completed transaction records may be retained for legal compliance.
Find an event you're interested in, tap on it to view details, then select the ticket type and quantity. Tap "Get Tickets" and complete the payment through our secure checkout powered by Hubtel.
Payments are processed securely through Hubtel. Accepted methods include mobile money and major payment options supported by Hubtel. Your payment details are handled directly by Hubtel and are never stored on our servers.
Your purchased tickets are available in the "My Tickets" section of the app. Each ticket includes a QR code or reference that can be scanned at the event venue for entry.
Refund policies are set by individual event organizers. Check the event details page for the organizer's refund policy. If you believe you are entitled to a refund, contact us at support@vennuzo.com with your order details and we will assist you.
Ensure you have sufficient funds and that your payment method is active. Try again after a few minutes. If the issue persists, contact your payment provider or reach out to us at support@vennuzo.com for assistance.
When you grant location permission, Vennuzo uses your device's location to display events happening nearby. You can adjust your location settings or search for events in a specific area manually.
Yes. You can browse and discover events as a guest. However, purchasing tickets, RSVPing, and saving events require a Vennuzo account.
Tap the bookmark or save icon on any event card or event details page. Saved events are accessible from your profile under "Saved Events."
Go to Settings in the app to customize which notifications you receive. You can also manage notification permissions through your device's system settings at any time.
You can update your marketing preferences in the app's Settings, or tap the "Unsubscribe" link at the bottom of any marketing email. Transactional emails (like ticket confirmations) will still be sent regardless of your marketing preferences.
Try the following steps:
1. Make sure you have the latest version of Vennuzo from the App Store.
2. Restart the app by closing it completely and reopening it.
3. Restart your device.
4. Check your internet connection.
If the issue continues, email us at support@vennuzo.com with a description of the problem and your device model.
Ensure that notifications are enabled for Vennuzo in your device settings. Also check the in-app notification preferences under Settings. If notifications are enabled but still not arriving, try signing out and back in, or reinstalling the app.